At Yellowstone Dermatology we are determined to make sure everyone has access to the best skin care on earth, no matter what. In order to do this, we need the best people in our corner.
We offer paid time off, benefits, 401K and other cool perks, and more importantly, career growth. We believe that investing time and energy into employee development is important in building a great team. If you're up for the challenge, we want to hear from you.
What we are looking for: Men and Women
Our Patient Services Representative team members are the face of our clinic and responsible for making a positive first impression with all of our patients. A lot of pressure, we know! So, we are looking for someone who is excited to go above and beyond and delight each one of our patients. There is a lot to be done at the front desk, so our ideal candidate is someone totally comfortable with juggling multiple priorities in a fast-paced environment and has the superpower ability to keep their cool while under pressure.
What you'll do:
- Greet, welcome and register patients while working to minimize and solve wait times or other reception area issues.
- Collect, verify, and document patient information including demographics, validation of identity, primary and secondary insurance, intake forms and prior authorizations.
- Accurately identify Fee Scale/Co-pay determinations. Collect and process visit charges, co-pays, deductibles, previous cash balances and notices of overdue payments at time of visit.
- Manage incoming phone calls, emails, messages and referrals to completion and in a timely fashion.
- Prepare for upcoming visits such as review of next day activities, visit reminders, document preparations, form completion and chart flags.
- Perform appointing functions with accuracy and per patient or provider request, such as scheduling appointments, managing cancellations, reschedules, visit cycles and wait lists.
- Patient check-out duties such as next appointments, patient education hand-outs and after care instructions.
- Maintain medical records with timely input of incoming scans, documents, or test results.
- Work with healthcare team to assure smooth and efficient patient flow and operations.
- Participate in staff meetings and provide constructive input for improvements and solutions.
- Other duties as assigned.
Patient Services Representative members are instrumental to our success, so if you're up to the challenge...we want to hear from you!
Interested Candidates should have/be:
- Able to adjust personal availability according to volume changes and activity surges.
- Able to adhere to a compliance program and HIPAA standards and policies.
- Able to receive and apply constructive input for performance improvement and growth.
- High school diploma or GED.
- 1 year experience as a Patient Services Representative in a medical practice or ambulatory environment - not required but highly desired.
- Experience with EHR systems - not required but highly desired.
